The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for Information Technology Services Management (ITSM), Information Technology (IT) development and IT operations. ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. Overview of the ITIL v2 library The eight ITIL version 2 books and their disciplines are: The IT Service Management sets 1. Service Support 2. Service Delivery Other operational guidance 3. ICT Infrastructure Mana... Read more...